Terms and Conditions

Man with Van Old Malden Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Old Malden provides removal and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Old Malden, the provider of removal and related services.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, collection, delivery, packing, loading, unloading, or related services provided by the Company.

1.4 "Goods" means all items, personal belongings, furniture, equipment, and property handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides man and van services, domestic and small commercial removals, collections and deliveries, and associated loading and unloading within its operating area and throughout the United Kingdom where agreed.

2.2 The exact scope of the Services will be set out in the quotation and booking confirmation, including collection and delivery addresses, number of operatives, vehicle size where specified, and any additional services requested.

2.3 The Company reserves the right to refuse to carry any Goods that it reasonably considers to be dangerous, illegal, hazardous, or unsuitable for transport, including but not limited to explosives, flammable substances, drugs, stolen goods, or perishable items not declared in advance.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels, subject to availability. A booking is only confirmed once the Company has issued a written or electronic confirmation.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

(a) Full collection and delivery addresses and access details.

(b) A clear description and approximate volume or list of Goods.

(d) Parking or access restrictions, including height limits, stairs, lifts, or long carrying distances.

(e) Preferred dates and times for the Services.

3.3 The quotation and booking are based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to adjust the price, extend the time required, or decline to carry out part or all of the Services.

3.4 The Customer must notify the Company as soon as reasonably possible of any changes to the booking details. Changes are subject to availability and may result in an adjusted quotation.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are provided free of charge and are based on the information supplied at the time of enquiry.

4.2 Quotations may be provided on an hourly rate or a fixed price basis. The basis of charging will be clearly stated in the quotation and booking confirmation.

4.3 Where Services are charged by the hour, the minimum hire period and charging increments will be specified in the quotation. Time is calculated from the agreed start time until completion of the job, including any waiting time caused by the Customer.

4.4 Additional charges may apply where:

(a) Access is significantly more difficult than described, for example due to long carries, multiple flights of stairs, or restricted vehicle access.

(b) The volume of Goods exceeds the estimate provided at booking.

(d) Waiting time occurs due to keys, paperwork, or access not being ready as arranged.

4.5 Quotations are valid for a period specified by the Company in the quotation. After this period, the Company reserves the right to revise the quotation.

5. Payments

5.1 The Customer agrees to pay the Company the price stated in the quotation or as otherwise agreed in writing, subject to any amendments arising from changes to the booking or Services provided.

5.2 The Company may require a deposit or full payment in advance to secure the booking. Any such requirement will be stated at the time of booking.

5.3 The balance of payment, where applicable, is due immediately upon completion of the Services unless otherwise agreed in writing.

5.4 Payment must be made using one of the payment methods accepted by the Company. The Company is not obliged to release Goods or complete delivery until full payment has been received, unless alternative terms have been agreed.

5.5 In the case of late or non-payment, the Company reserves the right to:

(a) Charge reasonable interest on overdue amounts in accordance with applicable UK law.

(b) Withhold delivery of Goods until payment is received in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company.

6.2 If the Customer cancels the booking, the Company may apply the following cancellation charges, unless otherwise stated in writing:

(a) More than 7 days before the agreed date: no cancellation fee payable, and any deposit may be refunded at the Company’s discretion.

(b) Between 7 days and 48 hours before the agreed date: a reasonable percentage of the quoted price may be charged to cover allocated resources and lost bookings.

(c) Less than 48 hours before the agreed date or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 If the Customer wishes to amend the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the change, but cannot guarantee availability. Additional charges may apply.

6.4 The Company reserves the right to cancel or postpone a booking if events outside its reasonable control prevent safe or practical performance of the Services, including severe weather, road closures, accidents, vehicle breakdowns, or staff illness. In such cases, the Company will offer an alternative date or a refund of any prepayments for Services not carried out, but will not be liable for consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed and ready for transport, unless packing has been expressly included in the Services.

(b) Ensuring that all items to be moved are clearly identified and are owned by the Customer or that the Customer has full authority to move them.

(c) Arranging suitable parking and access for the Company’s vehicle at both collection and delivery addresses, including obtaining any necessary permits.

(d) Being present, or arranging for an authorised representative to be present, at collection and delivery to direct the operatives, sign any documentation, and check that the correct Goods have been moved.

7.2 The Customer must not leave any valuables such as cash, jewellery, important documents, or irreplaceable items within the Goods unless they have been specifically declared and agreed in writing with the Company.

7.3 The Customer must ensure that all appliances are disconnected, defrosted, and drained, and that any fixtures or fittings are dismantled where necessary prior to removal, unless such work has been specifically agreed as part of the Services.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the exclusions and limitations set out in this section.

8.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods properly when packing is undertaken by the Customer.

(b) Damage to Goods that are inherently defective, unstable, or in poor condition prior to removal.

(c) Loss or damage to cash, jewellery, watches, precious metals, stones, securities, or documents, unless specifically agreed in writing.

(d) Normal wear and tear, minor scratches, or superficial marks that may occur despite reasonable care.

(e) Loss or damage arising from war, terrorism, natural disasters, extreme weather, or events beyond the Company’s reasonable control.

8.3 Where the Company is found liable for loss of or damage to Goods, its liability will, to the extent permitted by law, be limited to the reasonable cost of repair or replacement of the affected items, taking into account age, condition, and market value.

8.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded under UK law.

9. Claims and Complaints

9.1 The Customer must inspect the Goods and the premises at delivery. Any visible loss or damage alleged to have been caused by the Company should be reported to the operatives as soon as reasonably possible.

9.2 Any claims or complaints in relation to the Services should be made to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services.

9.3 The Customer must provide reasonable evidence of any loss or damage, including photographs, receipts, or descriptions. The Company will investigate the matter and respond within a reasonable timeframe.

10. Waste and Disposal Regulations

10.1 The Company complies with applicable UK waste and environmental regulations when handling, transporting, or disposing of any waste materials.

10.2 The Customer must clearly identify any items intended for disposal. The Company reserves the right to refuse to remove or dispose of items that it is not legally permitted to handle.

10.3 Where the Company agrees to remove waste or unwanted items, any associated disposal charges will be clearly stated or confirmed to the Customer. These charges reflect tipping fees, handling time, and compliance with waste regulations.

10.4 The Company will not collect or transport hazardous or controlled waste unless specifically licensed and authorised to do so, and any such services must be separately agreed in writing.

11. Insurance

11.1 The Company maintains insurance cover appropriate to the nature of its operations. The existence of insurance does not extend or increase the Company’s liability beyond the terms set out in these Terms and Conditions.

11.2 The Customer is encouraged to ensure that their own contents or business insurance covers the move and any periods before or after the Services are carried out.

12. Access, Parking, and Delays

12.1 The Customer is responsible for ensuring that adequate parking is available for the Company’s vehicle at collection and delivery points and for any fines or penalties arising from insufficient or unlawful parking instructions provided by the Customer.

12.2 Where access is restricted or where the Company cannot reasonably park within a short distance of the property, additional charges may apply to cover extra time and effort required.

12.3 The Company is not liable for delays caused by traffic, road conditions, weather, or circumstances beyond its reasonable control. In such cases, the Company will take reasonable steps to minimise disruption to the Customer.

13. Right to Withhold or Retain Goods

13.1 In the event of non-payment of any sums due under the Contract, the Company has a right of lien over some or all of the Goods in its possession until full payment, including any accrued charges, has been received.

13.2 If payment is not made within a reasonable period after notice has been given, the Company may, to the extent permitted by law, sell or dispose of some or all of the Goods to recover outstanding sums, after giving the Customer reasonable notice of its intentions.

14. Data Protection and Privacy

14.1 The Company collects and processes personal data only as necessary to manage bookings, provide Services, handle payments, and meet legal obligations.

14.2 The Company will not sell or share the Customer’s personal data with third parties except where required for the performance of the Services, for legal compliance, or as otherwise permitted by UK data protection law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

16.3 No person other than the parties to the Contract shall have any rights to enforce any of its terms.

16.4 The failure of the Company to insist upon strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any of its rights or remedies.